Refund and Returns Policy

  1. Eligibility
    • Returns accepted within 7 days of delivery for damaged/incorrect items.
    • Products must be unopened and in original packaging.
  2. Process
    • Contact us via WhatsApp (9461763810) or email (Ptcnagaur@gmail.com) with:
      • Order number
      • Photos of the issue
    • We will arrange pickup/replacement.
    • Replacements,Returns,Exchanges and damaged products will be delivered within 5-7 days.
  3. Refunds
    • Refunds will be credited within 5-7 business days to the original payment method.
    • No refunds for change of mind or opened spice/tea packets.
  4. Non-Returnable Items
    • Perishable goods (e.g., loose tea, spices) unless defective.
  5. Shipping Costs
    • Return shipping is free for our errors; customer-paid otherwise.
    • Shipping and Delivery
    • We strive to process and ship and deliver your orders within 5-7 business days. Delivery timelines may vary based on your location. We use reliable courier services to ensure your products reach you safely. Please note that unforeseen delays can occur due to circumstances beyond our control.